Contact
Four ways in,
no front desk.
We don't hide behind contact forms or routing software. Pick the channel that fits, write to the address, and expect a real reply inside the stated window. Every channel goes to a human.
- I
Sales & general
Orders, catalog, payment, shipping.
Order questions, payment trouble, shipping windows, anything about an order in flight. First touch on weekdays comes back within a few hours. We'll never gate this behind a form — just email.
- II
Press & media
Coverage, interviews, brand assets.
Reporters, podcasters, newsletter writers — anything press-adjacent. Brand assets, colors, and voice rules are open without a form. Use the email for interview requests or background calls.
- III
Wholesale & labs
Bulk orders, institutional procurement.
Research labs, contract research organizations, academic procurement. Custom quoting, purchase orders, NET-30 terms above certain volumes. See the wholesale page for the framework before reaching out.
- IV
Founder access
Direct line to the founders.
Reserved for established partners and accounts placing orders above $5,000. Use the general email first; we'll route up if appropriate. Founder access doesn't change pricing or terms — it just changes the response time.
House rule
Every email comes back from a human.
No tickets. No bots. No queues.